Refund policy

 

Return and Exchange Period

Customers have 7 business days from the date of purchase to return or exchange items.

Condition of Items

To be eligible for a return or exchange, items must be unused, with tags, and in their original packaging.

Proof of Purchase

A receipt or proof of purchase is required for all returns and exchanges.

Refund Policy

We do not offer refunds. Items can only be exchanged for another item of equal or higher value, or returned for store credit.

Non-returnable Items

The following items are non-returnable and non-exchangeable:

• Custom-made items
• Sale items

Return Shipping Costs

Customers are responsible for paying return shipping costs.

International Returns and Exchanges

We do not accept international returns or exchanges at this time.

Return and Exchange Process

To initiate a return or exchange, please fill out the online form available on our website. Once your request is received and approved, you will receive further instructions on how to send back the items.

Damaged or Defective Items

At Emerie Studios, we conduct strict quality control to ensure the highest standards for our products. However, if you receive an item that is damaged or defective, please contact us immediately at contact@emeriestudios.com. We will provide you with instructions on how to return the item. Upon inspection, we will issue a replacement or store credit if the item is deemed damaged or defective.

Contact Information

For any questions regarding our return and exchange policy, please contact us at:

• Email: contact@emeriestudios.com

Thank you for shopping with Emerie Studios. We appreciate your support and strive to ensure your satisfaction with our products.